FICS Refund Policy
Members who register for a FICS course, workshop or seminar occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for members who decide not to take the course. Refunds are only given under the following circumstances:
Version date January 21, 2019
SPORT CHIROPRACTIC COURSES
You can request a full refund* up to ten days after confirmation that your purchase has been completed, provided the course has not been started. Any request for withdrawal after ten days of the purchase, or once the course has been started, will receive a credit note which can be used towards paying for a future FICS course, workshop or seminar. This will only be granted during the first quarter of the course. Credit notes expire after 12 months.
*Courses that cannot be continued or rescheduled as a result of a FICS issue will be refunded in full
*20% of the course fee will be charged as an administration fee for participants which change their mind after purchase.
WORKSHOPS AND SEMINARS
You can request a full refund up to 10 days after paying for access to a workshop or seminar provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, will receive a credit note which can be used towards a future FICS course, workshop or seminar. Credit notes expire after 12 months.
CONFERENCES AND SYMPOSIUMS
You can request a full refund up to 10 days* after paying for a FICS hosted conference or symposium. Any request for refunds after ten days following payment, if approved, will receive a credit note which can be used towards a future FICS conference or symposium. In such cases, 20% of the fee will be charged as an administration fee. Credit notes expire after 12 months.
Requests for refunds for conferences or symposiums hosted by third parties will be in accordance with the refund policy of the third party. FICS is not liable for refunds for withdrawals from third-party hosted events.
EXCHANGE RATE FLUCTUATIONS
Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in CHF (Swiss Franc), and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and FICS is not responsible for any change in exchange rates between time of payment and time of refund.
CHANGES TO PAYMENT AND REFUND POLICY
We reserve the right to change this refund policy terms and conditions at any time. Any such changes will take effect when posted on the website.
CONTACTING FICS ABOUT REFUNDS:
If you require further information regarding our refunds policy, please contact us via email at firstname.lastname@example.org.